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LDC Dispo is a CTI-capable voice recording system that can easily be integrated into any existing
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processing and IT environment. |
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LDC Dispo links up your telephone and
PC, opening up new ways for a more personal sales approach. |
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Computer-Assisted Phone Calls
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- Live display of all the activities taking place on the lines -
staff knows who is calling and can get ready for the call.
- Clear call documentation
- All calls at a glance
- Discreet listening, even from other places (via LAN, WAN or DSL/Internet)
| - Personal announcement at the beginning of a recording
- Missed calls alert
- Full integration into your IT environment
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| Voice Playback
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- Immediate playback using the Microsoft® Media Player
- Staff can add notes. That way everyone has access to information concerning the last calls.
- Display showing caller's name, date of call,
time and duration of call, notes, and agent who took the call.
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Intelligent Telephone Management
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- Intelligent phone book that includes
new numbers automatically.
- Automatic, fast and correct dialling straight from the application
- Taking down phone numbers is no longer necessary, since the complete phone number is displayed.
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- Phone numbers are dialled via the central phone book.
All staff have access to the latest version of the phone book.
- Calls coming in while agent is absent do not get lost but are indicated.
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© 2003-2009 onsoft technologies GmbH, Inc. All rights reserved.
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