LDC Voice & Data Recorder

The LDC Voice & Data Recorder is a powerful system for recording your entire voice and data traffic on basic and primary rate lines.

efficient recording system that can be tailored precisely to your requirements.

The scaleable and modular hardware and software architecture in combination with Linux as operating system on the platform allows us to provide a modern,

The LDC system can be used for the trunk- line-based recording (in front of the PBX) as well as PBX-based recording compatible with most existing PBX systems.

LDC - What will it do for me?

Playback with digital audio recorder
Discreet listening
Online monitor
E-mail integration
Multiple basic and primary rate
lines at the same time
Remote access via LAN/WAN/VPN
No hardware required on workstations

No modification or additions to PBX
Possible combination with IVR, ACD
or CTI software modules
Open system architecture,
for integration of PBX interfaces, e.g.
Flexible data storage management
Standard databases
(MSDE, Microsoft® SQL Server)

Static and Dynamic Search Criteria - How do I find what I am looking for?

Transferred numbers / DDIs
Call direction
Teleservice
Logger ID or channel ID
Project code

Notice
Static search - Date and time from - to
Dynamic search - All calls of the most recent minutes, hours or days.

Recordings and Detailed List of Calls - What is displayed?

Date and time of the call
Logger ID
Call duration
Name of the internal number
or of the DDI
Name of the external number

Calling party number
Called party number
Call volume, type and format
Project ID
Tele-service

Triggering - What do I want recording?

Permanent recording of all voice activities
Date and time based
Each n-th call (n = preset value)
Calls longer than n minutes
Calls shorter than n minutes
All lines or selected lines only

Selected extensions of a line
Selected external numbers
Outgoing calls
Incoming calls
Selected tele-services

Rights & User profiles - Who is authorized to do what?

1. Function Rights
The user profile defines whether a user
can view a function or not.

This feature also specifies whether the user may change entries or not (new, change, delete).

Online monitor
Phone book
Internal number plan
Number range plan
User profiles
User
Trigger

Other functions, including playback, export as e-mail, as a file, as a fax or as a protocol and discreet listening, are set here as well.

2. Number Rights
The user settings define the user profile and number-dependent access to recordings.

Access to DDIs or MSNs

Session Protocol - How to keep track.

This LDC function is unique, since it documents each step taken by any
of the users. It allows the user(s) with
the highest level of authorization to see

whether, when and what user made changes, exported data or performed other tasks.

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LDC Voice & Data Recorder