Voice & Data Recording

ISDN LineDataCollector - Recording with state-of-the-art technology

onsoft technologies offers scaleable platforms for recording and archiving calls and data on digital/ISDN/analogue lines and VoIP.

An authorization system at the user level provides access control, ensuring that only persons with the required permission can access specific call data.

All important calls, emergency calls and transmissions are saved including the caller's number, date of call, time of call, duration of call, and other protocol information. You define what numbers to record or at what time to record numbers.

onsoft products communicate based on TCP/IP and can therefore easily be embedded into the Microsoft® topology and be extended by data from PBX or other sources.

Recordings can be played back, saved or exported as e-mail, for instance.

Our hardware fits into computers and components that comply with current PC standards.

The Solution for the Financial and Service Market as well as Call Centres

Even banks, insurance companies, traders or mail-order firms run great risks when their communication system is unchecked.

LDC provides the decisive competitive edge by documenting communication with your customers professionally.

LDC is designed to meet the complex and tough requirements of high-frequency lines and can also be integrated into your company's own CRM applications.

LDC will enable you to maintain and raise the quality of your call centre. The recorded data has probative value.

The recorded calls will help you avoid mistakes or faulty servicing, and they offer ideal training material for your CC agents.

LDC supports you in optimizing your customer relations, raising your staff's productivity and assuring the quality of your call centre.