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Screen Recording

Capture all on-screen interactions comprehensively, whether continuously or during calls.

Capture all screen activity – permanently or during calls – comprehensively.

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Benefits

Benefits

Ensure Quality Management

Enhance quality management with thorough evaluations using Call and Screen Recording technologies.

Boost Agent Performance

Boost Agent Performance

Identify improvement areas by analyzing agent interactions, then enhance their skills with targeted training.

Maintain Compliance

Securely store and manage screen recordings to meet regulatory requirements and protect sensitive information.

Why onsoft Screen Recording?

Flexible Screen Recording Options

Record agent screen activities as a full display or focus on specific screens when certain applications are active.

Full Control of Screen Details

Gain full control of on-screen details by visualizing mouse movements and clicks with lines and circles.

Synchronized Recording

Evaluate interactions with a holistic approach by simultaneously recording screen and voice.

Customizable Screen Recording Times

Record all screen interactions continuously or only during calls, based on your preference.

Multi-Monitor Support

Easily capture multiple screens at once with our multi-monitor support.

Comprehensive Reporting

Get a complete report from the interaction data, which can also be saved in compressed form if required.

Brands that Prefer Onsoft

Brands that Prefer Onsoft

Brands that Prefer Onsoft

Never Miss a Detail During Interactions

Stay on top of every detail visible on employees' screens with onsoft Screen Recording.

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Frequently Asked Questions about screen recording

Frequently Asked Questions about screen recording

What is contact center screen recording?

Screen recording captures the screen activities of agents during a customer contact. This makes it easy to understand which steps and systems were used for processing – valuable for quality, training, and evidence.

What is contact center screen recording?

Screen recording captures the screen activities of agents during a customer contact. This makes it easy to understand which steps and systems were used for processing – valuable for quality, training, and evidence.

Can the screen and call be recorded simultaneously?

Yes. onsoft records the screen and call simultaneously, so that the conversation and corresponding processing can be evaluated together.

Can the screen and call be recorded simultaneously?

Yes. onsoft records the screen and call simultaneously, so that the conversation and corresponding processing can be evaluated together.

Is screen recording possible in a privacy-compliant manner?

Yes, if properly designed with transparency, a viable legal basis, and protective measures such as access control. onsoft provides the technical building blocks; each company coordinates the legal design with its own data protection officer.

Is screen recording possible in a privacy-compliant manner?

Yes, if properly designed with transparency, a viable legal basis, and protective measures such as access control. onsoft provides the technical building blocks; each company coordinates the legal design with its own data protection officer.

What is screen recording used for?

Especially for quality management, agent coaching, process analysis, and fraud prevention – wherever the pure content of the conversation is not enough.

What is screen recording used for?

Especially for quality management, agent coaching, process analysis, and fraud prevention – wherever the pure content of the conversation is not enough.

Can multiple screens be captured?

Yes, onsoft can record multi-monitor workstations so that even complex editing processes are fully documented.

Can multiple screens be captured?

Yes, onsoft can record multi-monitor workstations so that even complex editing processes are fully documented.