Onsoft

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Customized and Compliant Recording Solutions

Enhance your call center’s operations with secure, compliant insights from recordings tailored to meet your unique needs.

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Call Recording

Capture 100% of calls comprehensively using call recording solution tailored to meet your corporate requirements, whether standard or customized.

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Screen Recording

Capture all agent screen interactions continuously or as needed, ensuring a complete record of the conversation.

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Quality Management

Establish a robust quality management system by thoroughly monitoring and assessing recorded customer-agent interactions.

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Speech Analytics and AI

Automatically analyze customer-agent interactions to reveal actionable insights into customer experience, agent performance and call center operations.

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Agent evaluation

Optimize agent performance with customizable evaluation forms tailored to your call center's needs, allowing detailed assessment and improvement.

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onsoft by numbers

97%

satisfaction rate

20+

years of experience

4985+

successful deployments

25

countries

Why you can trust us

We say it, we do it

We say it, we do it

We always deliver on our promises and we're not shy about sharing our wins. We don't make empty promises – it's all about being real. That's why our customers trust us.

We always deliver on our promises and we're not shy about sharing our wins. We don't make empty promises – it's all about being real. That's why our customers trust us.

Commitment to compliance

Commitment to compliance

We offer solutions built to meet your industry's compliance standards, ensuring safe and lawful recording, data handling, and analysis for every interaction.

We offer solutions built to meet your industry's compliance standards, ensuring safe and lawful recording, data handling, and analysis for every interaction.

Omnichannel recording

Omnichannel recording

Our unified recording platform ensures compliance and quality across all communication channels, adapting to industry-specific regulations.

Our unified recording platform ensures compliance and quality across all communication channels, adapting to industry-specific regulations.

Data security guarantee

Data security guarantee

With advanced features like sensitive data masking and selective recording, we guarantee data security and help your organization against compliance risks.

With advanced features like sensitive data masking and selective recording, we guarantee data security and help your organization against compliance risks.

Unlock the Full Power of Your Call Center

Turn recorded interactions into data that boosts call center efficiency and performance.

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Now listed on Capterra

Your experience with onsoft matters

onsoft is now listed in the independent software directory Capterra (part of the Gartner Digital Markets network). Do you use onsoft for compliant call and screen recording, AI speech analytics or quality management? Share your honest feedback - it helps other contact centers choose and helps us keep improving.

Review us on Capterra

Part of the Gartner Digital Markets network - Capterra - GetApp - Software Advice