Call Recording
Record all inbound and outbound calls completely and securely to take the first step toward effective quality management.
Our Differentatiors
Customized Solutions for Your Unique Needs
Whether standard or customized. to your needs, our Call Recording solution is designed to fully meet your requirements.
Enhanced Security
Safeguard your Call Recording data with encryption and tamper-proof storage, ensuring compliance with GDPR and MiFID II guidelines.
On-Premise and Cloud Deployment
Choose cloud for scalable efficiency or on-premise for seamless system integration, both with reliable maintenance and support.
Effective Redundancy Solutions
Onsoft ensures maximum reliability with robust redundancy solutions, mitigating errors and preventing data loss through backup server configurations.
Seamless Integration
Seamlessly integrate Onsoft Call Recording with Microsoft Teams and other platforms, ensuring compliant recording and helping clients in regulated industries to use such platforms securely.
Scalable System Architecture
Support thousands of recording channels with our scalable system architecture, enabling centralized and distributed management across single and multiple locations.
Capture Every Detail
Take control of your calls with Onsoft's complete Call Recording solution.
Frequently Asked Questions about Call Recording
What is call recording in a contact center?
Call recording automatically captures inbound and outbound calls and stores them securely, so contact centers can cover quality, training and compliance obligations. Onsoft records in encrypted, tamper-proof form and runs on-premise or in the cloud.
Can you record the call and the screen at the same time?
Yes. With onsoft, the call and the agent's screen can be captured in sync, so a conversation and its related handling are fully traceable – for quality management, coaching and fraud prevention.
How long must recorded calls be retained?
It depends on the applicable regulation. Within the scope of MiFID II, Section 83(8) sentence 1 WpHG requires retention for five years; BaFin may extend this to up to seven years under sentence 4. onsoft stores recordings with configurable, tamper-proof retention periods.
Is it possible to record customer calls in a GDPR-compliant way?
Yes, when set up correctly: transparency, a valid legal basis and safeguards such as encryption and access control. onsoft provides the technical building blocks; each organization defines the legal setup with its data protection function.
What sets onsoft apart from other recording solutions?
onsoft is an independent, European specialist for compliance recording with over 25 years of experience, data-sovereign (on-premise or EU cloud) and deeply rooted in DACH regulation – combinable with speech analytics and automated quality management.