Ensure Quality Management
Enhance quality management with thorough evaluations using Call and Screen Recording technologies.
Identify improvement areas by analyzing agent interactions, then enhance their skills with targeted training.
Maintain Compliance
Securely store and manage screen recordings to meet regulatory requirements and protect sensitive information.
Why onsoft Screen Recording?
Flexible Screen Recording Options
Record agent screen activities as a full display or focus on specific screens when certain applications are active.
Full Control of Screen Details
Gain full control of on-screen details by visualizing mouse movements and clicks with lines and circles.
Synchronized Recording
Evaluate interactions with a holistic approach by simultaneously recording screen and voice.
Customizable Screen Recording Times
Record all screen interactions continuously or only during calls, based on your preference.
Multi-Monitor Support
Easily capture multiple screens at once with our multi-monitor support.
Comprehensive Reporting
Get a complete report from the interaction data, which can also be saved in compressed form if required.
Never Miss a Detail During Interactions
Stay on top of every detail visible on employees' screens with onsoft Screen Recording.
Frequently Asked Questions about Screen Recording
What is screen recording in a contact center?
Screen recording captures agents’ on-screen activity during a customer interaction, making it clear which steps and systems were used to handle the case – valuable for quality, training and documentation.
Can the screen and the call be recorded simultaneously?
Yes. onsoft records the screen and the call at the same time, so a conversation and its related on-screen handling can be evaluated together.
Is screen recording possible in a privacy-compliant way?
Yes, when set up correctly with transparency, a valid legal basis, and safeguards such as access control. Onsoft provides the technical building blocks; each company defines the specific legal setup together with its data protection function.
What is screen recording used for?
Above all for quality management, agent coaching, process analysis and fraud prevention – wherever the spoken content alone is not enough.
Can multiple screens be captured?
Yes, onsoft can capture multi-monitor workstations, so even complex handling processes are fully documented.