The specific needs of the customer lie at the heart of our work. We use the latest technology in order to implement every project according to the individual needs of each customer. Whether it is the legally admissible, tamper-proof documentation of communications and screen activity, content search of data sets using speech analysis, or call evaluation: onsoft will prove to be a capable partner in increasing the quality of your customer communication.
The onsoft story
An early success was our KPN project for the European World Cup in 2000, which took place in eight stadia in the Netherlands and Belgium. News reporters were provided with 60 ISDN lines which were to be allocated and subsequently billed as required. We were the only contractor capable of fulfilling all the requirements, such as logging call data locally and then transmitting it to the control centre for billing purposes.
Being innovators, very early on we realised that existing telecommunications technology could no longer exist without IT. In our field, telecommunications and IT were merging. For this reason, we increased our deployment of IP technologies. An important milestone in the history of our company was our cooperation with the British IT company North Supply, a partner for whom we developed a call recording system to be used by British Telecom. What began as a simple recording system has since 2002 developed into a sophisticated and intelligent system, by means of which the quality of customer interactions can be measured, evaluated and optimised.
Since then, onsoft has made over 1,500 installations in Great Britain alone, and our customers are to be found in Germany, as well as all over the rest of Europe. As a result of our successful market entry in Turkey, we established a branch in Istanbul, which already counts large banks and call centres amongst its customers. We still have many plans and are curious to see what the future brings. Whether your business is based in Germany, Turkey, Great Britain or elsewhere, in onsoft, you will find a reliable partner in call recoding and the quality monitoring of business communication.
Give us a challenge! Put us to the test with something tricky!
We are always happy to be able to demonstrate our competence and we will not rest until together we have reached the desired goal. Thanks to friendly, reliable and quick communication both inside and outside our company, we can also make your project a success – that’s a promise! We are proud of our specialist knowledge and our long years of experience, but it is only the ambitious demands of our customers’ projects which allow us to continue to evolve. Such challenges refresh our ability to innovate, which is what we enjoy doing most.